Privacy policy

LingoPure Education Development Co., Ltd. ("Lingopure", "we", "us" or "our") provides professional English training, assessments and communication services for individuals and organisations.

We collect information that helps us provide, secure and improve our services. The information we collect depends on how you interact with us.

We use personal information for the following purposes:

• To provide, operate and personalise our website, assessments, training and related services.
• To arrange bookings, manage accounts, confirm identity and respond to support requests.
• To assess learning progress, provide feedback and produce reports requested by you or your organisation.
• To communicate about your account, bookings, service updates and relevant support information.
• To protect our services, investigate misuse and prevent fraud, abuse or security incidents.
• To understand how our services are used and improve their content, performance and accessibility.
• To comply with legal obligations and establish, exercise or defend our legal rights.

We do not sell personal information. We may share it only when needed to operate our services, protect people and systems or meet legal obligations.

• Service providers that support hosting, analytics, communications, scheduling, payments, security or customer support. They may use information only to provide services to us and must protect it.
• Your organisation, teacher or coach when this is part of the service you requested or your organisation's learning programme.
• Professional advisers, insurers, auditors or other parties where reasonably necessary to protect our business or exercise our rights.
• Public authorities or other parties when required by law, a valid legal process or an emergency involving safety.

We use cookies and similar technologies to keep the website working, remember preferences and understand how visitors use our services.

You can manage or disable cookies through your browser settings. If you block essential cookies, parts of the website may not work as intended.

The types of cookies we may use include:

• Essential cookies for authentication, security, session management and core functionality.
• Preference cookies for language, theme and other choices.
• Analytics cookies that help us understand traffic and improve the website.

We keep personal information only for as long as it is needed for the purpose it was collected, to provide the service, resolve disputes, meet accounting or legal requirements, or protect our legitimate interests. When information is no longer needed, we delete it or anonymise it where practical.

Lingopure and our service providers may process information in countries other than the country where you live. When we do this, we take reasonable steps to protect the information and use appropriate safeguards required by applicable law.

Depending on where you live and the law that applies, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information or restrict how we use it in certain circumstances.
• Object to certain uses of your information or withdraw consent where processing is based on consent.
• Receive information in a portable format where this right applies.
• Complain to a relevant data protection authority.

Our services are designed for professionals and organisations and are not directed to children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one. Please review those policies before providing information to another provider.

We may update this policy when our services, technology or legal obligations change. We will post the updated version on this page and revise the date above.

For privacy questions, requests or concerns, contact support@lingopure.com or write to LingoPure Education Development Co., Ltd at the address below.

Email

support@lingopure.com

Address

Floor 5, 15 Tran Khac Chan Street, Tan Dinh Ward, Ho Chi Minh City, Vietnam